If the sender (seller or the online shopping mall) does not accurately write your private address code (e.g., KGS-1234), the item will be classified as "Unidentified Recipient's Parcels." It will not be updated on your ship service page and will be stored separately.

If you have such an item, please let us know the information (the courier's name, the tracking number, and the evidence of the order (such as an order form or order history) by leaving an inquiry at our customer support center. Once your inquiry is received, our delivery team will review the item within 5 business days and adjust its status so that can apply to your ship service page.