If you do not remember your password, try to reset it, and also do not remember the answer to the security question, please leave the information below in "Customer Support" to address it.

[Required documents by leaving an inquiry to "Customer Support," in case of forgetting the answer to the security question]
- Your locked K-GoodsShop ID
- Your name (which was entered when you joined K-GoodsShop)
- Your date of birth (which was entered when you joined K-GoodsShop)
- Your photo ID (which should be matched with your personal information which was entered when you joined K-GoodsShop)

Our account manager will confirm the information and send a temporary password via e-mail.